Services & Limitations

Ombuds Office Services

Sounding Board

The Ombudsperson can listen to your questions and concerns, and advise you on steps to resolve the problem informally.

Develop Options

A review of your situation by a neutral party can help identify and evaluate a range of options to address the issue or conflict.

Communication Strategies

The Ombudsperson can provide guidance identifying the best strategy for opening a dialogue without inflaming an already difficult situation.

Policy Assistance

The Ombudsperson can offer information about University policies, procedures, and programs, as well as, make recommendations for review of policies or procedures to appropriate bodies.

Correspondence Review

The Ombudsperson can review draft correspondence and assist with conveying your message in a professional manner.

Facilitation or Mediation

As a neutral party, the Ombudsperson can work for collaborative agreements through negotiation or mediation.

Shuttle Diplomacy

The Ombudsperson can communicate individually between parties to help resolve a conflict.

Resource and Referral Information

The Ombudsperson can help you find organizations – both on and off campus – that provide you with the assistance or service that you need.

Ombuds Office Limitations

Not an Agent of Notice

Because communication with the Ombuds Office is confidential, any information shared with the Ombuds Office does not constitute notice of any claims to LSU.

Does Not Participate in Formal Processes

The Ombuds Office is a resource for informal dispute resolution.  The Ombudsperson does not make decisions, findings of fact, or determine the “guilt” or “innocence” of those accused of wrongdoing.   If you decide you want to use a formal dispute process like a grievance or an appeal, the Ombudsperson will refer you to other offices that handle those processes.

Not a Personal Advocate

The Ombudsperson is always neutral and cannot serve as an advocate for any individual or group.

No Legal Advice or Mental Health Counseling

If your situation involves legal rights and remedies, the Ombudsperson can alert you about possible resources, but cannot provide any legal advice. Likewise, visitors who may benefit from counseling will be referred to other resources for assistance in that area.

Will Not Testify

The Ombuds Office does not participate or testify in formal proceedings about specific matters.

No Policy Authority

The Ombudsperson cannot establish, change, or set aside policies or administrative decisions.