Communications

Communications with the Ombuds

Communications with the Ombudsperson are confidential to the extent permissible by law and are considered off-the-record. Due to the confidential, neutral, informal and independent function of the Ombuds Office, communication with this office does not constitute notice to LSU.

Communications are Voluntary - No Retaliation

Working with the Ombuds Office is voluntary. LSU faculty, staff, administration, and students may consult with the Ombudperson confidentially and without retaliation. Furthermore, since the Ombuds process is completely voluntary, individuals will not be retaliated against for choosing to not consult with the Ombudsperson.

Email and Voice Mail Communications are not Confidential

A face-to-face visit is often most effective, and the Ombuds Office offers a confidential place in which to meet. The Ombudsperson will schedule a meeting with you at a time that works best with your schedule, and extended hours are offered to accommodate different shifts. To protect your privacy, limit messages to contact information and scheduling dates/times.

Communication Records

Since the Ombuds Office is a confidential resource, no permanent records are kept on its matters. Any notes related to a specific matter are used as a temporary memory aid and to help informally manage the conflict. Notes on open matters are kept in the sole possession of the Ombudsperson, maintained in a secure manner and location, and destroyed once a matter is closed.

The Office does keep track of general statistical patterns and brings concerns to the attention of those with the authority to make institutional improvements. This data may signal emerging issues, indicate new trends, highlight vulnerable groups of employees, or suggest areas of improvement. The data collection never includes details that could identify any confidential information.