You Better Work Order

By Kayla Bilal

March 01, 2023

With over 3 million square feet of space on campus, our facilities crew stays busy ensuring that your needs are met in your campus home. The sooner we know about something, the sooner it can be addressed. 

Don’t just put it in a group me or mention it to your RA, become familiar with how to submit and track your own work orders with these easy steps: 

Image of Camellia and Azalea Halls
  1. Log in to the housing portal with your LSU credentials. 
  2. Select the work orders tab from the gold bar. This is where you can submit and track progress of work orders. For your first work order, look for a purple button that says “Enter Work Order Here”. 
  3. Under the “Room” header, you should see your room description, space, and type. For residents in residence halls, select “My Room”. For those in apartments, you can select “Shared Rooms” if the issue lies in your shared living space. 
  4. To actually input your work order, scroll down until you reach the “General” heading. Select the category that your issue falls under and select “List problem in detail below” in the item drop down menu item. 
  5. You’ll now have to give a detailed description of the problem you have in the description box. The more information, the better! 
  6. Then, enter your contact information. Though this is an optional step, as you will most likely receive a notification of your updated work order status via email, it's good to enter your contact information in case we cannot reach you. 
  7. Don’t forget to click the box that says “I have described the problem to the best of my ability.” The work order won’t go through without it!  
  8. You can now publish your work order. Once it is done, you’ll receive an email confirmation.  
  9. To check your status, go right back to that work orders tab. The status will show “Sent to Res Life Maintenance”. 
  10. When your work order has been completed, you’ll receive another notification. Make sure you’re checking your email throughout the week for updates. 
  11. If you have any questions or concerns talk to your community’s residence coordinator. They can provide any support you may need in the process. 
  12. If your room is flooding, all power is out in your room, or if you have any other emergency situations, call your community’s resident assistant on call. They can place an emergency work order in addition to your work order.

Do not be afraid to submit work orders for your room and any issues you may see around your community’s common spaces. Though sometimes things in your community can go offline or out of order, your residence hall should serve as a safe space among the stress of academic life.

For more information about submitting work orders, visit the links below:

Resident Resources

Housing Portal