Disability Services is to continuing to register and provide assistance to students with disabilities and their faculty throughout the accommodation process as classes are being taught in some type of online course. New student registration and returning student appointments will be held via phone call or Zoom. Our office can be contacted during normal business hours (Monday through Friday, 8:00 a.m. - 4:30 p.m.) by email at firstname.lastname@example.org or by calling the following phone numbers until stated otherwise.
Questions or Issues – 225-364-9145
Phone or Zoom Appointments with DS Advisers – 225-364-9123
Testing – 225-364-9113
Most in-class accommodations will apply to all methods of online instruction though some may apply differently. Accommodation letters can be saved as a .pdf document using the same request form currently used to print them. Students can then email the accommodation letters to their faculty. Please do not hesitate to contact DS at 225-578-5919 or email@example.com if any questions or issues arise.
The LSU Center for Academic Success is happy to offer online resources through CAS Online. You can access the following, 100 percent free and online:
- Helpful tips for transitioning to remote learning
- All of our services, including Academic Coaching, tutoring, and Supplemental Instruction
- Additional online resources and tools
- And as always, our weekly Success Sunday newsletter is here to help you. We'll be offering helpful tips and tools for navigating your transition to remote learning
The Genesis Tutoring program was designed in 1991, and works with traditionally underrepresented students, but is open to all LSU students. The mission of Genesis Tutoring is to provide pathways to successful completion of college courses. Visit the website for hours and contact information.
Technology Questions & Issues
- Students with remote learning technology questions or issues may contact the ITS Service Desk.
- If you are from an eligible, low-income household as determined by the FCC’s Lifeline Support for Affordable Communications program, you may be eligible for discounted internet service. Click on the link to learn more.
Locations of Wi-Fi access at Louisiana public libraries
- LOUIS: The Louisiana Library Network worked with Institute of Museum and Library Services data, State Library of Louisiana, and public libraries across the state to build a master map that lists public library locations and details about their Wi-Fi access. Clicking on a pin on this Google map will provide additional access details for each public library location. For instance, the pin may state whether the public library’s Wi-Fi service can be accessed from a parking lot and give the required information needed to log on.
If you live outside of Louisiana, we encourage you to seek internet connections at your local public library, including any opportunities to connect from outside any closed library buildings.
Student Care and Wellness
Available services include primary medical care provided by appointment and via tele-medicine and Patient Portal secure messages.
- To access care: Call 225-578-6716 for medical concerns or send a secure message to a medical provider you have seen before through the Patient Portal. If you have never seen a provider, send a message to *New**Questions* using the Patient Portal.
- Medical Care After-Hours options can be found at lsu.edu/shc/about/location.php
Mental Health Service (MHS) is committed to providing a range of clinical services to help LSU students develop skills to cope effectively with emotional, interpersonal, and academic concerns. MHS primarily offers short-term therapy but provides referrals to the community when students need longer-term or more specialized services.
- To access care: Please call 225-578-8774 if you would like to schedule a consultation appointment with a therapist at Mental Health Service.
- For Care After-Hours: Call The PHONE at 225-924-LSU1 for 24-hour crisis and emotional support. The PHONE also provides services through text or chat. You may reach text and chat function by texting: 225-924-LSU1 (5781).
Available services include:
- Assistance for student survivors of sexual assault, domestic violence, relationship violence, and stalking
- Wellness and nutrition education and resources
- Case management assistance and resources
To access care:
- Complete the Lighthouse Program Services Request Form for sexual assault, domestic violence, relationship violence, and stalking support
- Call 225-578-6716
- Send a secure message to a health educator, dietitian, or case manager using the Patient Portal
After hours and weekend care:
If you need support services or evidence collected after hours or on the weekend, please contact STAR (Sexual Trauma Awareness and Response) at 855-435-STAR, The Phone at 225-924-LSU1, or your local police.
There are many agencies and providers in the community participating in tele therapy/tele med services. You can make a student of concern report at lsu.edu/saa/lsu-cares or contact LSU Mental Health for a referral to an appropriate community provider at 225-578-8774.
The Student Health Center Case Manager:
- Can support with providing assistance in obtaining health insurance. You can contact the case manager directly via secure message in your Patient Portal, via email at firstname.lastname@example.org, or by calling 225-578-6716.
- If you are unemployed and lost your health insurance benefits, you may qualify for health insurance government assistance through Louisiana Medicaid or the Health Insurance Marketplace.
- You can always apply for Medicaid online at MyMedicaid.la.gov. You also can turn in information or documents by uploading them to your online account.
- If you aren’t currently enrolled in coverage or lost your benefits, you can also see if you qualify for a Special Enrollment Period through the Health Insurance Marketplace. You can access the Health Insurance Marketplace at healthcare.gov.
Hotlines and 24/7 Chat Lines are available if you are struggling after hours:
- The Phone: 225-924-LSU1: ThePhone is a 24– hour crisis counseling and support line serving the students of LSU. Callers to the LSU line are connected to volunteer paraprofessional counselors trained in crisis intervention and suicide prevention. Call or text 225-924-5781, ThePhone. ThePhone also features a chat feature to connect with a Paraprofessional Counselor.
- “Keeping Calm through COVID” Hotline: 1-866-310-7977 (a 24/7 hotline to connect to trained mental health and substance abuse counselors)
- SAMHSA Disaster Distress Helpline: 1-800-985-5990 (a crisis support hotline operated by the Substance Abuse and Mental Health Services Administration) or Text message: Text "TalkWithUs" to 66746.
- National Suicide Prevention Hotline: 1-800-273-8255
Food and Financial Insecurity
The mission of the LSU Food Pantry is to provide supplemental food to students in need who may experience hunger or food insecurity.
Food insecurity is a prevalent issue on college campuses nationwide that goes largely unaddressed. Some students may experience situational hunger or insecurity while others may demonstrate chronic hunger or insecurity and a need for continued support. Regardless of circumstances, no student should have to choose between food and other basic needs. The Food Pantry exists to help ease that choice and provide support.
The LSU Food Pantry is now offering food service through the online request form. To prioritize the safety of students and staff, any student interested in receiving food should fill out the LSU Food Pantry Online Request Form with preferences for food items and pick up times each weekday.
- The form is open to accept requests on Monday at 8 a.m. until Friday at 8 a.m with daily pick up times on weekdays.
The United Way’s 2-1-1 service is available to help individuals find information specific to their local area (zip code area). The primary ways to reach the 211 service is:
- Call 211
- Text LACOVID to 898-211
- Visit http://211.org/ (for help in all U.S. states and Washington, D.C.)
A food bank is a nonprofit organization which solicits, procures, inventories and warehouses donated food and other products. This food is then distributed to a variety of community agencies such as pantries, meal sites, homes, shelters and soup kitchens which serve the people in need.
- COVID-19 mobile distributions by week: brfoodbank.org/covid19mobiledistributions
Serves a hot, nutritious meal every day of the year as well as a brown bag supper Monday through Friday. During the COVID-19 pandemic, in addition to the shelter, the dining room remains open by passing out meals through the walk-up window, the pharmacy continues to fill prescriptions and stores continue to help people in need. However, this may change depending on the guidance received from local, state, or federal agencies.
- 220 St. Vincent de Paul Drive, Baton Rouge, LA 70802
Hours of Operation: Monday through Sunday: 11:30 a.m. to 1:00 p.m.
Phone: 1-888-LA-HELP-U (1-888-524-3578)
Supplemental Nutrition Assistance Program (SNAP), formerly the Food Stamp Program:
- At this time, there is no option for disaster SNAP as the government has not signed into effect emergency SNAP.
- However, if you are not already a SNAP recipient and have a food need, we encourage you to apply for benefits online. There’s no need to visit a DCFS office!
- You can apply online at dcfs.la.gov/getSNAP
For more information, text GETSNAP (no spaces) to 898211, visit the DCFS website at www.dcfs.la.gov/getSNAP, email LAHelpU.DCFS@la.gov or call 1-888-LA-HELP-U (1-888-524-3578)
- Available to contact Monday through Friday, 7:30 a.m. to 6 p.m.
- Applications are available 24/7 online. dcfs.louisiana.gov/assets/docs/searchable/OFS/SNAP/SNAP_COVID19_Flyer.pdf
- Frequently Asked Questions regarding COVID-19 and SNAP benefits: dcfs.louisiana.gov/page/snap-covid19-response-faqs
Students with on-campus jobs can find answers to frequently asked questions on the Career Center website.
Louisiana Workforce Commission Unemployment Benefits
- The Louisiana Workforce Commission (LWC) has released information for workers in Louisiana who have been impacted by COVID-19.
- As a worker, you may be eligible for unemployment insurance if:
- Your work hours have been reduced because of lack of work due to Coronavirus.
- Your workplace closes temporarily, and you are not being compensated.
- You have been instructed not to go to work, and you are not being paid while at home.
- If any of these situations apply to you, you can file a claim for unemployment insurance by visiting www.louisianaworks.net/hire or calling 866-783-5567. Be sure to answer “yes” to the question, “Are you filing for Unemployment Insurance benefits for reasons related to COVID-19?” This will provide needed information to the LWC to help process your claim.
- Find more information at: laworks.net/Downloads/PR/COVID_19_Information.pdf
- In order to file a claim, please visit www.louisianaworks.net/hire or call the LWC Claim Center at 866-783-5567.
- Those who are eligible to receive Unemployment Insurance benefits may also qualify
for SNAP benefits. Check www.dcfs.la.gov/getSNAP for more information regarding application and eligibility.
LSU Unemployment related to COVID-19
- The state of Louisiana has implemented new measures concerning the special circumstance of COVID-19 as it relates to unemployment insurance. If your hours have been reduced due to COVID-19 or you are unable to work remotely due to the nature of your position, you MAY be eligible for unemployment insurance.
If you have lost your job or are paid hourly and have reduced hours, you may be eligible for Medicaid. Apply online at MyMedicaid.la.gov or by phone at 1-888-342-6207. You can also apply by mail at Louisiana Medicaid, P.O. Box 91283, Baton Rouge, LA 70821. Local Medicaid offices are currently closed to the public.
Where can I get other financial assistance due to the impact of COVID-19?
- There are emergency and disaster funds that students may qualify for at this time. Please make a student of concern report through LSU Cares to direct you to the options that are best for you.
Are there any shelters set up for homelessness during the COVID-19 pandemic?
- Yes. The Red Cross has set up shelters and has housing and other resources for those impacted by COVID-19. redcross.org/local/louisiana/get-help.html
- For out of state assistance: redcross.org/get-help/disaster-relief-and-recovery-services/find-an-open-shelter.html
- See "Emergency Shelters" Listing for ARC Shelters currently open.
Locate options by zip code by visiting the American Red Cross or Salvation Army or by texting SHELTER and your zip code (for example, “SHELTER 01234”) to 4FEMA (43362). For Spanish, text REFUGIO and your zip code.
- Disaster Preparedness
- Emergency Disaster Relief
- Recovery Programs
- 4655 Sherwood Common Boulevard
Baton Rouge, LA 70816.
- 3512 Kirkman Street
Lake Charles, LA 70607
- 215 East Pinhook
Lafayette, LA 70501
Pregnancy and Parenting Resources
At LSU, we want to ensure all students have the resources needed in order to succeed and achieve their academic goals. Students who become pregnant while in school may become overwhelmed with questions and it is our goal to help those students navigate the resources available to them during their pregnancy journey. Resources for students who are pregnant or parenting are available at lsu.edu/pregnancy-parenting
- Connect to a pregnancy advocate for remote services at lsu.edu/pregnancy-parenting/pregnancyadvocates/index.php
The lactation space initiative provides breastfeeding support for nursing parents on campus. Our goal is to provide accessible and equitable spaces for parents on campus, whether you are a faculty or staff member, student, or campus guest.
This programs is for those who are pregnant or with children under 5. Louisiana WIC has enacted their disaster plan. Under this plan:
- Most WIC clinics are still open. Due to current COVID-19 precautions, LA WIC clinics are allowing participants and/or caregivers to stay in their vehicles for appointments. Your information will be collected over the phone and a member of the staff will come out to your vehicle. Please bring your ID, WIC EBT card, and all other required documentation.
- IMPORTANT: If you or anyone in your family have a fever, cough, or difficulty breathing, please call your WIC clinic and reschedule your appointment.
- WIC-approved grocery stores are restocking as quickly as possible. Please continue to check back for WIC-approved items. For a list of select store hours, visit COVID-19 Select Retailers Hours of Operation.
- As the situation develops, participants can find out about any new clinic closures at LouisianaWIC.org
Other Support Services
The Office of International Programs International Programs dedicates its resources to establishing Louisiana State University as a truly international institution. Working through an articulated, comprehensive, and consistent plan that provides services and outreach to support colleges, students, and faculty in international endeavors, we contribute to an environment that:
- Produces students who are internationally inquisitive, and informed.
Supports all aspects of international education.
Encourages international research and engagement for faculty.
LSU International Programs will provide important updates for students at lsu.edu/intlpro/communications/ado/2020/covid-19.php
NAFSA has assembled a list of resources to help international students navigate issues arising from the 2019 Novel Coronavirus at nafsa.org/regulatory-information/coronavirus-critical-resources.
LSU Graduate School staff members are connected electronically. For questions related to defenses, extensions, standing, or other needs due to this pandemic see below or contact a staff member directly.
The LSU William A. Brookshire Military & Veterans Student Center is dedicated to helping veterans, service members, dependents and survivors succeed in higher education.
Our motto is "Serving veterans and service members as they pursue a new mission."
We are eager to assist you in transitioning to college, exploring new experiences, joining organizations, and achieving personal and professional goals.