- Any person who would like to receive a Tiger Card must have a valid LSU ID number.
- Under no circumstances should you loan your Tiger Card to anyone. This includes family, friends and roommates.
- You are allowed to have only one active Tiger Card at a time. If your current Tiger Card is not working, you may present the card to the Tiger Card Office to determine if you are eligible for a free replacement. Only cards with no physical damage will be replaced for free. Patrons who are both an employee and a student are required to use their active employee Tiger Card.
- If your card is lost or stolen, you may deactivate it 24 hours a day via the website at tcard.lsu.edu to immediately stop access to your account until you find or replace your card. If you have any issues deactivating your card through the website, you may also notify our office by phone at 225-578-4300 (leave a voicemail if before or after business hours) or email firstname.lastname@example.org. Please refer to our terms of agreement in reference to any misused funds.
- Any University employee tasked with making Tiger Cards has the right to deny the issuance of a Tiger Card for any reason they deem necessary.
- A government issued photo ID, such as a license or passport, must be presented when receiving your first Tiger Card. High school IDs will be accepted as long as a social security card OR birth certificate are presented with the ID, for those incoming freshman attending orientation.
- A Tiger Card may only be obtained by the student, staff or faculty member for whom the Tiger Card is being issued. No exceptions, including written consent, will be accepted.
- Online students will not be able to create an online account and will need to e-mail the Tiger Card Office at Tigercard@lsu.edu to receive instructions on how to obtain a Tiger Card.
- Once your lost or stolen Tiger Card is replaced, it is permanently unavailable for use and cannot be reactivated at any time.
*NOTE: Please be advised that the policies listed above are subject to change.
- No cash withdrawals can be made from your TigerCASH Account.
- Once TigerCASH has been added through your Tiger Card online account, it will be available immediately.
- Any discrepancies in charges with a vendor should first be discussed between the vendor and student before a manager from the Tiger Card Office is involved.
- TigerCASH cannot be used for the purchase of alcohol, cigarettes, or for any transactions that violate University regulations.
- If a Tiger Card is lost and TigerCASH has been spent, the patron must open a report with LSUPD before any reconciliation be made.
- To receive a refund once you have graduated or officially left the University, Please fill out this form.
TigerCASH - INITIAL ACCOUNT DISCLOSURES
Electronic fund transfer services permit cardholders and others to transfer funds without the use of cash or checks. TigerCASH is a debit card service using your Tiger Card (LSU ID) to provide a fast, safe and convenient way to make purchases (via electronic funds transfers) from cardholder accounts at many locations throughout the Louisiana State University ("University") campus and at some off-campus locations. Cash cannot be withdrawn from TigerCASH accounts. The Electronic Fund Transfer Act of 1978 (the Act) protects cardholders in their use of Electronic Fund Transfer services. Described herein are important notices regarding cardholder rights under the Act and your agreement with the University. Please retain this disclosure for future reference.
I. DISCLOSURE OF CONSUMER'S LIABILITY FOR UNAUTHORIZED TRANSFERS Notify the Tiger Card Office ("TCO") at once if a Tiger Card has been lost or stolen. Telephone (225) 578-4300, website (www.tigercard.lsu.edu) and email (email@example.com) are the best ways to report and keep possible losses down. If cardholder notifies TCO of lost/stolen card within two business days, the cardholder will be responsible for no more than $50.00 of unauthorized/fraudulent charges that occur before notice to the University. If cardholder does not notify TCO within two business days of learning of lost/stolen card and TCO can show that notification would have prevented misuse of card, cardholder may be responsible for up to $500.00 of unauthorized/fraudulent charges. If the cardholder statement indicates transfers the cardholder did not authorize, cardholder must notify TCO at once. See IX. IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS
II. DISCLOSURE OF TELEPHONE NUMBER AND ADDRESS TO BE NOTIFIED IN EVENT OF UNAUTHORIZED TRANSFER: If cardholder believes Tiger Card has been lost or stolen or that someone has transferred or may transfer money from the account without permission, immediately call:
- 225-578-4300 (24 hrs/day)
- or write: Tiger Card Office, Louisiana State University, 144 LSU Union, Baton Rouge, Louisiana 70803
- or visit: www.tigercard.lsu.edu and follow directions for suspending your card or email:firstname.lastname@example.org
If cardholder calls TCO (225) 578-4300 after business hours, the call will be answered by an automated system and will be time and date stamped. If proper notification of lost or stolen card is sent via email, the message will be considered received according to the sent time on the email. Whether by phone, mail or email, cardholder must provide (i) full name, (ii) university ID number and (iii) details of loss/theft and/or of any unauthorized use. If all information is properly provided, cardholder will not be held liable for any unauthorized/fraudulent card activity that occurs after the card is properly reported lost or stolen.
III. DISCLOSURE OF WHAT CONSTITUTES BUSINESS DAY OF INSTITUTION: TCO business days are Monday through Friday 9:00 A.M. to 3:00 P.M. and may be open on weekends at the beginning of each semester. Please check website (www.tigercard.lsu.edu) for specific days. Holidays are not included.
IV. DISCLOSURE OF TYPES OF AVAILABLE TRANSFERS AND LIMITS ON TRANSFERS:
- Account access. Cardholder may use the Tiger Card to (a) make cash contributions to personal TigerCASH account at the TCO in the LSU Union, via the TCO web-site at www.tigercard.lsu.edu, and at various self-service locations throughout campus;. or (b) pay for purchases at merchants that have agreed to accept TigerCASH. Some of these services may not be available at all terminals.
- Limitations on frequency of transfers. For security reasons, there are limits on the number of transfers cardholder can make using TCO terminals and/or point-of-sale transfer services.
- Limitations on dollar amounts of transfers. For security reasons, there may be limits on the dollar amounts of transfers.
V. DISCLOSURE OF CHARGES FOR TRANSFERS OR RIGHT TO MAKE TRANSFERS: There are no charges for using TigerCASH. Balances left in the account will carry over to the next semester and from year to year as long as cardholder maintains a student, employee, or affiliate relationship with the University. Refunds are available by written request when cardholder's relationship with the University is terminated (either through graduation, withdrawal, or leaving employment). An $8.33 per month service charge will be assessed until the cardholder requests a refund or up to one year, whichever comes first. After one year, any remaining funds will be returned to the cardholder’s bursar account.
VI. DISCLOSURE OF THE UNIVERSITY'S LIABILITY FOR FAILURE TO MAKE TRANSFERS: If TCO does not properly complete a transfer to or from the account according to the agreement with cardholder, TCO may be liable for direct, pecuniary losses or damages caused by the negligence or fault of TCO. However, there are some exceptions. TCO will not be liable, for instance:
- If, through no fault of TCO, cardholder's account does not contain enough money to complete the transfer.
- If the TigerCASH reader was not working properly and cardholder knew about the malfunction before starting the transfer.
- If circumstances beyond TCO's control prevent the transfer. These circumstances may include, but are not limited to, any of the following events: fire, flood, or other catastrophe, legal acts of public authorities, strikes, riots, demonstrations, failure of communications or power supply or mechanical difficulties with the equipment which could not be reasonably foreseen or provided against.
- If the transfer is rejected or denied by the entity or institution on the other side of the transaction.
- If your account has been blocked to prevent unauthorized usage.
- There may be other exceptions.
In no case will TCO be liable for any indirect or consequential damages.
VII. DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES: TCO will disclose information to third parties about cardholder's account or the transfers
made: (1) Where it is necessary for completing transfers; or (2) In order to verify
the existence and condition of cardholder's account to a third party, such as a credit
bureau or merchant, or (3) In order to comply with government agency or court orders,
or (4) If cardholder gives TCO written permission. If cardholder's parent or guardian
wishes to have access to the account information, cardholder must come to the Tiger
Card Office and complete an information disclosure form.
Photo images captured for the Tiger Card account become part of the cardholder’s University record and may be used for official University business in accordance with applicable laws.
VIII. DISCLOSURE OF RIGHT TO RECEIVE DOCUMENTATION OF TRANSFERS:
- Terminal transfers. Cardholder may obtain a receipt at the time of transfer to or from the account using one of TCO's staffed point-of-sale terminals. Cardholder will not receive a receipt from a reader attached to a vending machine or copy machine. However, these machines will display the transaction amount and resulting account balance on the LED read-out attached to the machine.
- Periodic statements. Statements and other information regarding your debit account may be sent via electronic mail or US mail at the address you have provided to the University. Cardholder should promptly notify TCO in writing of any address change. Cardholder may come by the office anytime during regular business hours and TCO will provide cardholder with one account statement per month free of charge.
IX. IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS: If cardholder believes statement or receipt is wrong or if more information is needed
about the transfer listed on the statement or receipt, immediately call: (225) 578-4300
or write: Tiger Card Office, Louisiana State University, 144 LSU Union, Baton Rouge,
Louisiana 70803 Email: email@example.com
Cardholder must notify TCO no later than sixty (60) days after the statement on which the transaction first appeared is available.
When calling or writing regarding suspect transactions:
- Give full name and university ID number.
- Describe the error or the transfer that is in question, and explain as clearly as possible why there may be an error or why more information is needed.
- Give the date and dollar amount of the suspected error.
- Give telephone number where TCO may contact cardholder during normal business hours.
If cardholder notifies TCO orally by telephone or otherwise, the office may require that cardholder send written description of the problem within ten (10) business days after initial oral notification. TCO will inform cardholder of the results from investigation within ten (10) business days after notification and will correct any error promptly. If TCO needs more time, however, it may take up to forty-five (45) calendar days to complete the investigation. In this case, TCO will provisionally re-credit cardholder's account on the tenth business day for the amount that is believed to be in error. Cardholder will have the use of the money during the time it takes to complete the investigation. If TCO asked for a written description of the problem and did not receive it within ten (10) business days, TCO may not provisionally re-credit cardholder's account.
If the investigation proves there was no error, TCO will send a written explanation within three (3) business days after completion of the investigation and will debit the amount which was provisionally credited. If sufficient funds are not available, cardholder must pay sufficient funds to TCO to cover any balance due, within five (5) days of TCO sending written demand for payment. Cardholder may request copies of documents used in the investigation.
X. INSUFFICIENT FUNDS: The University reserves the right to charge any insufficiency in a cardholder's TigerCASH account to that cardholder's university account without notice to the cardholder. Failure to pay charges to the cardholder's university account may result in transcripts being withheld and the inability to register for classes or graduate. Cardholders are responsible for paying for any balances owed due to insufficient funds. Nonpayment of balances owed will result in suspension of the account.
XI. RIGHT OF SET-OFF: The University reserves the right of set-off and may charge your TigerCASH account for any debts or liabilities you owe to the University. The University may exercise its right of set-off at any time and for any reason allowed by law. The University will not be liable for the dishonor of any debit or proposed debit when the dishonor occurs because of a set-off debt or fee against the account. The University may exercise the right of set-off even if it results in denial of a debit or proposed debit.
XII. EFFECTIVE DATE AND CHANGE IN TERMS: The terms of this Agreement apply to all current and new debit account relationships you have or hereafter enter into with the University. The University may change the terms of this Agreement. The University will deliver a written notice at least twenty-one (21) days before the effective date of any change in a term or condition if the change would result in increased fees or charges, increased liability for the cardholder, fewer types of available electronic fund transfers or stricter limitations on the frequency or dollar amounts of transfers. Prior notice need not be given where an immediate change in terms or conditions is necessary to maintain or restore the security of an electronic fund transfer system or account. However, if a change is to be made permanent, the University shall provide written notice of the change to the cardholder on or with the next regularly scheduled periodic statement or within thirty (30) days, unless such disclosure would jeopardize the security of the system or account.
XIII. OTHER CARDHOLDER RULES AND RESPONSIBILITIES: TigerCASH is non-transferable. Only the person pictured on the Tiger Card is authorized to spend TigerCASH from that account. The cardholder may be required to sign a receipt for goods or services received. Cash cannot be withdrawn from TigerCASH accounts (refer to section V. above for refund policy). The cardholder is responsible for maintaining a valid Tiger Card which is in proper working condition. The University reserves the right to terminate a cardholder's account privileges at any time without notice. A cardholder may terminate account privileges at any time by notifying TCO in writing: Tiger Card Office Louisiana State University 144 LSU Union Baton Rouge, Louisiana 70803 or Email: firstname.lastname@example.org