Patient Rights & Responsibilities

The Louisiana State University Student Health Center recognizes its responsibility to respect the basic human rights of all patients who seek treatment here. 

Patient Rights

  1. You have the right to be treated with respect, consideration, and dignity.
  2. You have the right to every consideration of your privacy concerning your care. Student Health Center providers reserve the right to consult with one another on a need-to-know basis. However, these consultations along with examinations, care, and treatment are absolutely confidential and will be treated as such. No health information pertaining to you will be released to others, outside the SHC, without your approval, except when permitted in accordance to HIPAA and as defined in the SHC’s Notice Privacy Practice, which you may request a copy of at any time from the Patient Access desk.
  3. You have the right to ask us not to use or share certain health information for treatment, payment or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
  4. You have the right to ask us to amend your health and claims records if you think they are incorrect or incomplete. You may do so by submitting your request to the Privacy Officer of the SHC by email to studenthealth@lsu.edu. We may say “no” to your request but will tell you in writing within 60 days of your submission.
  5. You have the right to be provided, to the degree known, complete information concerning your diagnosis, treatment, prognosis, and evaluation. When it is professionally inadvisable to give such information to you, the information will be provided to a person designated by you or to a legally authorized person.
    1. If you have given someone medical power of attorney or if someone is your legal guardian that person can exercise your rights and make choices about your health information.
    2. We will make sure the person has this authority and can act for you before we release any information.
  6. You have the right to ask for a list of times we have shared your health information for six years prior to the date you ask, who we shared it with, and why. We will include all disclosures except for those about treatment, payment, and health operations, and certain other disclosures, such as those you asked us to make.
  7. You have the right to participate in decisions related to your health care, except when such participation is contraindicated for health reasons.
  8. You have the right to request a health care professional of your choice, or to change your health care professional if other qualified professionals are available. You may request a second opinion within the staff of the SHC at any time. You may request a second opinion from a health professional outside the SHC at any time; the fees for outside consultation are your responsibility.
  9. You have the right to request to receive your health information through a reasonable alternative means or at an alternative location. For example, you may want us to contact you only at work, or home, or you may not want us to call you at all. If your request is reasonable, we must honor it. If we agree to your request, we must comply with it until we tell you that we will no longer do so.
  10. You have the right to inspect your health information and to obtain a copy of it. We can charge you a reasonable amount for the copy. Your right to look at and copy your health records is contingent upon certain criteria. For example, we can ask you to make your request in writing or, if you come in person, to do so at certain times of the day.
  11. You have the right to revoke any authorization you may have given to us to use or disclose your health information, except to the extent that the action has already been taken.
  12. At your request, you have the right to information regarding:
    1. Your rights as a patient
    2. Your responsibilities, conduct, and participation as a patient
    3. Available services at the Student Health Center
    4. Provision for after-hours and emergency coverage
    5. Fees for services, payment policies, and explanation of your individual bill
    6. Provider credentialing
    7. Living Will (Patient is asked if they have one upon check-in process or if they’d like more information. You have the right to bring any grievance or suggestion concerning the organization to the attention of the Student Health Center Executive Director.
  13. You have the right to bring any grievance or suggestion concerning the organization to the attention of the Student Health Center Executive Director. You may also provide feedback, including complaints, by completing the brief “Patient Feedback” form or the Student Satisfaction survey on the Student Health Center website.
  14. You have the right to refuse to participate in any research and to have full knowledge of any potential hazard involved.
  15. You have the right to be communicated with in the language or manner primarily used by you and to have staff make reasonable attempts to do so, including a language interpreter if needed.

If you feel that the SHC has violated your rights, or if you have questions and would like additional information, you may contact the Student Health Center Privacy Officer at 225-578-6721.

If you are not satisfied with the manner in which this office handles a complaint, you may submit a formal complaint with the U.S. Department of Health and Human Services Office for Civil Rights by visiting www.hhs.gov/ocr/privacy/hipaa/complaints/, or by sending a letter to:

DHHS Region VI, Regional Manager
US DHHS, Office for Civil Rights
1301 Young Street, Suite 1169
Dallas, TX 75202

Office (800) 368-1019 TDD (800) 537-7697 FAX (214) 767-0432

You will not be penalized or retaliated against in any way for filing a complaint.

Patient Responsibilities

The Student Health Center Staff cares for the well-being of the Louisiana State University students and values a collaborative partnership with the patient and the health care team working together. You will be expected, within the limits of your abilities, to share in the responsibility for your health care.

  1. You have the responsibility to keep appointments. If you cannot keep a scheduled appointment, you must contact the Student Health Center, in the defined timeframe, or you may be subject to an appointment no-show or late cancellation charge.

  2. You have the responsibility to provide complete and accurate information, to the best of your ability, regarding your health, allergies and sensitivities, past illnesses, hospitalizations, medications (including over-the-counter and dietary supplements) and other matters relating to your health.

  3. You have the responsibility to cooperate with all Student Health Center personnel caring for you, and to ask questions if you do not understand any information given to you.

  4. You have the responsibility to follow the treatment plan prescribed by your health care professional and participate in your care.

  5. You have the responsibility to promptly pay your bills, to ask questions you may have concerning your bills, and to provide the information necessary for insurance processing. You are also responsible for any charges not covered by your insurance.

  6. You have the responsibility to be respectful of all staff and others in the Student Health Center, of other people’s property, and that of the Student Health Center.

  7. You have the responsibility to abide by the Student Health Center rules and regulations.

  8. You have the responsibility to act in consideration of the health of others.

  9. You have the responsibility to arrange a responsible adult to provide transportation home and to remain with them as directed by the provider or as indicated on discharge instructions.