Important WiFi & Electronics Info

 

Hello Nicholson Gateway Residents,

Last night’s lightning storm impacted several parts of our community, and we are working to restore all services. 

WiFi

As of right now, we know approximately half of the wireless access points (WAPs), the devices that connect you to WiFi, were damaged by last night’s lightning-produced surge. LSU ITS is currently working to identify which WAPS need replacement and completing that work.

Please be aware that personnel will be throughout the community in the coming days to check and repair WAPs. Personnel will have identification visible, knock and announce their entry into the apartment unit. 

Elevators in Oxbow Hall

The power surge damaged the elevators in Oxbow Hall. They are temporarily closed while we work to fix them and confirm they are safe for use.

Electronics

Some apartments are reporting personal electronics are not working since the storm-caused power surge. If you believe electronics were impacted by the power surge, please submit a work order at your community’s front desk. The RISE Tigers Facilities team will come to your apartment and test each impacted outlet for power. If the power connection is active, then your personal electronic was more than likely damaged by the surge.

Personal electronics damaged due to acts of nature are not covered under LSU insurance. LSU must be at fault when personal property is damaged on campus. This lightning event does not constitute fault of the university, so you should file an insurance claim with either your renter’s insurance policy holder or your parent/guardians’ homeowners’ insurance.  Learn more about renters’ insurance.

Connecting to Wired Internet

If you cannot connect to LSU’s WiFi, the hard-wired Internet connection in your apartment bedroom is available. If you do not have an Ethernet cable, a limited stock will be available at the community’s front desks for use.

To access the LSU network via the wired data port, you must register your device on the LSU network. Below you will find the steps to connecting a device on the lsu.edu network. These steps are required for all laptops, desktop computers, game consoles, Smart TVs, Rokus, Apple TVs, etc.

  1. Check to see if the device has an Ethernet option.
  2. Plug your Ethernet cable into your device's Ethernet port. This is necessary to proceed. Make sure to plug it in to the Ethernet port and not the telephone port.
  3. Get the MAC address of the device. Usually, this number is accessed through the settings of your device under network settings or IP configuration, and is normally listed as the LAN MAC address, wired MAC address, etc. The number should look like A1-B3-D2-C4-E1-D3, made up of 12 characters of any combination of numbers and letters. If you are unsure of how to find this number, Google "how to find the MAC address of [device model]." Ensure that you are registering the LAN MAC address (wired) and not the WiFi MAC address.
  4. Register your device with drp.lsu.edu/ Simply log in with your LSU credentials, and register your device with the MAC address found in the previous step. IMPORTANT: Select the correct device type before entering the MAC address, and make sure you use dashes when entering your MAC address.
  5. Wait 10-15 minutes and restart your device. Congratulations, your device is now connected to the lsu.edu network.
     

We know this is an inconvenience and we thank you for your assistance and patience. We will provide updates as available.

If you discover a power issue or equipment problem, please report it to the front desk so a work order can be created and repairs made.

 

LSU Department of Residential Life
99 Grace King Hall, Baton Rouge, LA  70803