Coronavirus 2019 (COVID-19)

A coronavirus is a type of virus common to many species. Occasionally, this type of virus infects humans and can then spread human-to-human. Much is still unknown about the new strain of this virus, known as COVID-19, but LSU First is closely monitoring all developments and how it could impact its members.

What are the symptoms of the COVID-19?

Symptoms are similar to a respiratory infection and may include:

  • Fever
  • Cough
  • Shortness of breath

The virus is spread mainly through contact with an infected person. Symptom severity can vary from mild to severe. Some people, including those who may be immunocompromised or have existing chronic conditions, may experience more severe symptoms, such as pneumonia or severe acute respiratory syndrome.

What if I think I have been exposed to the COVID-19?

If you believe you may have been exposed to COVID-19, it is recommended you contact your primary care provider immediately to ask for guidance.

How can I protect myself from COVID-19?

Avoiding exposure is the best preventive measure for any virus. You can also follow the below tips:

  • Avoid contact with people who are sick
  • Wash your hands frequently with soap and water for 20 seconds
  • Use hand sanitizer when washing hands is not an option
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Clean and disinfect frequently touched surfaces, like phones, keyboards, desks, etc.
  • Call your primary care provider immediately if you believe you have been exposed to COVID-19

How can LSU First help?

LSU First, in partnership with WebTPA and Citizens Rx, are actively monitoring the situation. LSU First will follow the Centers for Disease Control and Prevention (CDC), federal and state recommendations regarding COVID-19, including:

  • Waive member cost sharing, including HRA, deductible, and coinsurance, for COVID-19 diagnostic testing that is medically necessary and consistent with CDC guidelines
  • Streamline approvals for any prior authorization requirements for services related to the care of patients with COVID-19 so that these requirements are not a barrier to timely care
  • Increase access to maintenance medications by waiving the early medication refill limits on 30-day prescriptions for the next 30 days. Members are also encouraged to utilize Praxis Home Delivery, where they can receive a 90-day prescription refill directly to their door

LSU First also encourages members in Louisiana to utilize Telemedicine services through Health Anywhere to help reduce the risk of infection and spread of disease. Health Anywhere is a First Choice provider that provides virtual doctor visits with board-certified physicians 24 hours a day, 7 days a week in the state of Louisiana for patients 3 years and older. As a First Choice provider, there will be no out-of-pocket costs for plan members for utilizing Health Anywhere.  Generic prescriptions that may be prescribed through Health Anywhere are also covered with no out-of-pocket costs.