Service Management

The ITS Service Management group offers customer support solutions to the entire LSU campus community for the various services provided by ITS. We are committed to offering an exceptional support experience for our customers, and are ready to assist faculty, staff, and students with any ITS related need. 

Mission

The ITS Service Management group provides excellent, direct customer IT support and solutions to the University campus community as we work toward meeting the University’s operational, academic and research needs and advancing its strategic goals.

Commitment to Service Excellence

Quality matters. Our customers' experiences matter. Our processes should be transparent and communications open and frequent. 

Organization

The ITS Service Management group includes the ITS Service Desk, the GROK Knowledge Base team, ITS Digital Media Services, Field Consulting, and Administrative Computing Services.