Service & Operations

Under the leadership of Executive Director Heather Slagell, Service and Operations houses the ITS Business Office, Talent Management, Portfolio Management Office, and the Service Desk, which includes the Faculty Technology Center. Ms. Slagell provides fiscal forecasting and model development for the CTO, and is charged with ensuring service excellence across ITS. Service and Operations as a unit is the most customer facing as Service Desk is the first and sometimes only interactions the LSU community has with ITS.  

Commitment to Service Excellence

Service and Operations operates within established standards of service and customer orientation to include:

  • Customer service is number 1 –we strive to go above and beyond to help customers resolve their issues
  • Consider the customer…perspective, understanding, level
  • Effectively apply knowledge and skills to the individual circumstances of the customer/needs of the operating unit
  • Respond to customer needs in a customer-service oriented manner
  • Meets customer needs and provide services beyond customer’s expectations