"Ticket ID: #135863000223" Phish
LSU Personnel started receiving phishing e-mails on March 18th, 2018, related to service request via self-service portal.
Subject of the Phishing e-mail - Ticket ID: #135863000223
Sender Name - External to LSU
Sender e-mail address - External to LSU
Screenshot of phishing e-mail
Content of phishing e-mail
The content of the message is (Links and other descriptors have been removed for security purposes):
Notification of Ticket Escalation
Workspace: Service Desk
Ticket: Request closed
Ticket Number: #135863000223
Priority: High . Status: Request
Creation Date: 2018-18-03
I have marked your Request as closed.
Please review the details of your request in the Self Service portal via the following link: Your incident
If you feel that your request has not been completed, please visit your incident link to re-open the request.
The last action taken are as follows:
03/18/2018 08:16 am IT service:
If you do not reply, this request will be formally closed this weekend.
IT Service Desk
Screenshot of phishing site
The URL provided in the e-mail does not belong to LSU, and directs the user to a third-party site. The third party site appears as below (similar to LSU's Single Sign-on Portal):
NOTE: ALWAYS verify the URL provided in any e-mail and PLEASE NOTE that LSU will not ask you for your account information in such a fashion.