Kristina Lindsey Hall

Kristina Lindsey Hall

Assistant Professor, Department of Marketing
2125 Business Education Complex South
501 South Quad Drive
Baton Rouge, LA 70803
Phone: 225-578-8321
Fax: 225-578-8616
Office Hours: Tuesdays and Thursdays (12:15-1:15pm, 4:30-5:30pm), and by appointment

Education

  • PhD Marketing, The University of Alabama
  • BBA Marketing, St. Mary's University
  • MS Marketing, The University of Alabama

Interests

  • Teaching Interests: Marketing Management, Marketing Strategy, Services Marketing, Consumer Behavior
  • Research Interests: Organizational Frontlines and Service Marketing including research on: Frontline employee-customer interactions, service failure and recovery, customer and employee engagement, the sales and service interface, and the influence of technology integration on service management