How to Get Support:

First, contact the Help Desk directly via telephone at 225-578-3375. They will walk you through the connection process.

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:

1. Simply type your question or the nature of your problem in the box below. Then click the button to proceed.
   
2. You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.
   
3. Your support representative will chat with you online to obtain the details of the problem.
   
4. With your permission, your support representative can view your screen and share control of your mouse and keyboard.
   
5. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Louisiana State University Your Name: Email Address: Telephone # (xxx-xxxx): Please fill out the fields above, type your question in the box below and click the yellow button to proceed.