Telephone Services for Faculty and Staff

The telephones of the LSU Baton Rouge Campus are supported by two state-of-the-art Avaya S8800 Media Servers. These new servers provide a secure, scalable, cost-effective, reliable and flexible telephony solution. These servers are separated and fully duplicated (real-time) for critical reliability. One is housed in the Frey Computing Services Center and the other in David Boyd Hall. They are connected via TCP/IP as well as fiber optic cable. The system supports traditional analog and digital telephone desk sets as well as voice over IP (VoIP) sets.

The Avaya S8800 utilizes Communication Manager, Avaya's most advanced telephony software, to deliver proven reliability, efficient call processing and hundreds of cutting edge telephony features, such as powerful mobility applications that afford the LSU community the ability to stay in touch no matter where they are located. Enhanced call center features offer great flexibility in providing exceptional customer service.

Solutions and Instructions

Advanced Applications

Ordering Procedures

ITS Networking & Infrastructure has an Online Service Request form to ease the process of contracting work for LSU faculty and staff. For Customer Service please contact 578-4015.

If you are a student requesting services such as Internet connection or voice mail, you can contact ITS Customer Service at the Help Desk by calling 225-LSU-DESK or stopping in at 102 Fred Frey Building.

Online Request Form