Letter Example #9
|This is an example of a claims adjustment letter. However, this particular writing situation necessitated that the author use some persuasive techniques in his document.||
Automotive Collision Experts
19 February 2004
Mr. Harry Schultz
Dear Mr. Schultz:
I have been a loyal customer of Harry's Auto Parts for over 3 years now, but sadly, on 7 February 2004 I ordered a full bumper assembly and cover from your establishment. Unfortunately, when I received the order, it was damaged. The bumper had a 2 foot crack in it, and the assembly was missing a number of clips. Not only were the bumper assembly and cover damaged, but they also arrived on February 17 instead of on the 15th as they were supposed to. I have since ordered the parts from another company.
The purpose of this letter is to request a full refund by way of an adjustment to my account for the original damaged order. I am also requesting reimbursement for the shipping charges for returning the original order to you and for rush shipping charges I was forced to incur on my new order. This is being requested since my original order from you caused me to go over my deadline.
The following is a list of reimbursements I am requesting:
Total Reimbursement Charge $436.48
If you have any questions, comments, or concerns, please do not hesitate to call me or e-mail me at FixAWreck@hotmail.com. I expect we can settle this matter in a timely and cooperative fashion.